Holiday Inn Express & Suites - Lake Charles South Casino Area, an IHG Hotel

The hotel was extremely clean. The items at breakfast are individually wrapped (fruit, bread, breakfast bars, utensils, muffins) and there was a machine to make pancakes. You pressed a button and placed your plate at the dispensing end of the machine to catch the pancakes (no pouring batter or unsanitary mess). The hotel staff in charge of breakfast, frequently came to make sure everything was clean an replenished. Everything was hot and fresh.

Honestly, the cleanliness alone was a HUGE plus for me! Something as simple as clean baseboards shows me that clean is important for your facility and most definitely important to me when I pay to stay somewhere

The lady who helped us check in also helped us with the TV (and apparently everyone else, haha) when they messed up with the weather. She went way above and beyond to help us, and I wish I could remember her name. She was working at 7pm on the 8th. I wish I could tell her supervisor how amazing she is and just as sweet as can be!!

We've stayed at this hotel several times over the past years. Clean, comfortable, convenient location.

Clean and well appointed accommodations. The room was quiet and the location was very close to the freeway but there was no noise. Staff were courteous and breakfast was good.